Coronavirus (Covid-19)


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This business update is from 30th March 2020.

 

Dear All,

Covid-19 is impacting every part of our lives and I wanted to personally reach out to you with information on what we’re doing to ensure we’re prepared for as many eventualities over the coming weeks.

We’re doing everything we can to keep everyone safe during these uncertain times, as well as ensuring we’re still here for you, when you need us.

Business continuity, protecting our people and supporting our customers.

We’re operating as close ‘to business as usual’ as possible, with increased office hygiene and cleaning, observing social distancing across the business and supporting our staff to work from home wherever possible.

Efficient and effective home working is not always feasible due to the fragmented nature of our work and inter-department dependency – our sales department is an example of this. While it may be possible to manage a contractual business team remotely, it’s more challenging to manage a transactional telesales team that requires live system and management input whether it’s access to credit decisions or stock/price data similar to many trading floor environments.

As the supply chain becomes more strained, only with team work and sound internal communications are we able to manage and satisfy demand fairly and responsibly.

Despite the challenges, we are processing increased order volumes destined for essential end-users and seeing new demand for agile working. Our small office team is doing a great job in holding the fort and our Distribution team is working effortlessly to ship orders with reduced staff.

Between us, we’ll continue to service our customers to the best of our ability and ensure essential supplies reach their destination. At the same time we will continue to monitor and improve our ability and agility to work remotely and keep our staff safe.

Thank you for your understanding and co-operation.

Stay safe and healthy.

Yours sincerely,

Saj Arshad